Customer & Field Service Solution

Deliver great customer experiences and reduce costs

Solution Overview

Customer Service Management

Take your customer service to the next level while controlling operating costs. Resolve issues quickly and delight customers with AI-powered self-service. Set your agents up for success with real-time information to boost their productivity.

Use AI to improve deflection, foster productivity, and streamline processes. Automation lets you control complexity while scaling customer service ops for business growth. CSM runs on the Now Platform^®, a single system of action for the enterprise.

Featured apps and capabilities for Customer Service Management

Now Assist for CSM

Improve customer experience and boost agent productivity with generative AI on the Now Platform.

Self-Service

Drive self-service from a portal integrated with knowledge, service catalogs, communities, and chatbots.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Case Management

Manage interactions and SLAs, model account relationships, and support outsourced service.

Service Model Foundation

Model service organization structures and their relationships to meet your business needs.

Task Intelligence

Boost agent efficiency and customer satisfaction with intelligent service automation.

Solution Overview

Field Service Management

Reduce field service costs while increasing efficiency. Streamline field service operations, optimize scheduling and dispatch, and accelerate technician productivity with AI.

Delight your customers and integrate people, processes, and technology for a seamless field service experience. Transform field service operations, reduce costs, and increase efficiency on the Now Platform^®. Put AI to work for field service. 

Featured apps and capabilities for Field Service Management

Field Service Territory Planning

Manage field service tasks and technicians through a modern, configurable interface.

Inventory Management

Source and track field service parts easily so technicians have what they need.

Field Service Crew Operations

Simplify the process of managing technician teams and complex work orders.

Field Service Multi-Day Task Scheduling

Define, schedule, and visualize long cycle work effectively.

Equipment Scheduling

Simplify the task of scheduling specialized tools and equipment.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Field Service Crew Operations

Simplify the process of managing technician teams and complex work orders.

Inventory Management

Source and track field service parts easily so technicians have what they need.

Field Service Contractor Management

Track and manage work assigned to third-party contractors.

One platform for enterprise automation

Get In Touch

Interested in our Customer & Field Service Management solution or need advice? Then please get in touch and we’ll be glad to help.

Combine Field Service Management with other products and apps to create a powerhouse customer experience platform. Reduce customer effort and improve your bottom line.

Discover our AI innovative solutions to personalized customer support, boost employees productivity, standardized business processes, reducing costs, increase business growth and simplifying work.

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Featured Services

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