Business Transformation

IT Service Management(ITSM)

IT Service Management

Deliver ITSM on a single platform

Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning.

Disparate tools don’t have to weigh you down. With ITSM’s built-in best practices you’ll operate on a single system of engagement in the cloud. Use the most trusted IT service workflows to synthesize your shared data and analytics. Taking a people-first approach to digital transformation is what makes ServiceNow stand out. When people are cared for, no matter how quickly the business needs change, organizations see real results.

Featured apps and capabilities for IT Service Management

Admin Center

Make it easy for admins to find and configure Now Platform apps and capabilities.

Configuration Management Database (CMDB)

Track the dependencies and relationships of supported IT services to maintain continuity.

Knowledge Management

Improve business efficiency with easy knowledge sharing and collaboration.

Incident Management

Restore services faster with intelligent routing and built-in collaboration.

Change Management

Accelerate change at DevOps speed by automating approvals while maintaining control.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Service Catalog

Improve self-service by offering products and services through a modern, user-friendly storefront.

 Service Level Management

Manage provider-customer commitments to meet or exceed service levels.

Automate technology service operations

Reimagine seamless, always-on technology services, no matter what comes your way. Run your IT service and operations management on a single platform.

Get In Touch

Interested in our IT Service Management solution or need advice? Then please get in touch and we’ll be glad to help.

Meet expectations for engaging technology services. Synchronize IT services and operations to deliver scalable, cost-effective, and resilient services.

Discover our AI innovative solutions to personalized customer support, boost employees productivity, standardized business processes, reducing costs, increase business growth and simplifying work.

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