- united kingdom
- info@eworksuk.com
Our Solutions
Peace of Mind as-a-Service
serviceNow managed services
ServiceNow Managed Service Specification
Introduction
Our ServiceNow Managed Service provides access to certified consultants who offer technical guidance and remote services to help maintain and enhance the customer’s implementation of ServiceNow applications and platforms.
Guidance Activities: Guidance and advice on technical configuration alternatives and answering “how to” questions. ServiceNow can take customer-developed use cases and generate technical configuration specifications for the implementation.
Enhancement Activities: Technical configuration services for customer implementation of projects to deploy additional functionality of ServiceNow applications and platforms, meeting specific customer defined needs. Documentation of any customization being developed, including process and user manuals, etc.
Maintenance Activities: Perform day-to-day administration work and provide observations regarding current configurations against best practices. Full support for day-to-day issues/questions that arise.
Engagement Activities: Lead planning activities, maintain and execute mutually agreed-to plans to complete technical requests, allocate appropriate resources from GAS LLC, and act as a single point of contact. Facilitate status calls to track the technical request progress as necessary.
Training: Ongoing training of new and existing ServiceNow functionality.
ServiceNow Managed Services
Typical challenges faced by customers
As a ServiceNow expert and specialist in ITSM implementation, GAS LLC has the expertise and experience to monitor and manage ServiceNow applications, ensuring that they are ready to be utilized at their maximum effectiveness.
servicenow managed services
Services offered
Our clients IT departments face daily challenges, most of these challenges stem from:
- Economic stress, budgetary constraints and the need to do more for less.
- Addressing competing needs such as servers vs. end users vs. business applications.
- Risk and exposure due to security and compliancy issues.
- Personnel turnover.
- Keeping ServiceNow skills level up to date.
By subscribing to the ‘ServiceNow Managed Service’, customers can addresses these top challenges by:
- Providing administrative services which deliver consistently high levels of service.
- Proactively review and maintain systems.
- Maximizing technology investment to help your company achieve your business goals through increased productivity and efficiency.
- Receiving strategic discount levels on consulting.
- Obtaining cost-effective and predictable IT budgets.
servicenow managed services
ServiceNow Managed Service Cost Options
Get In Touch
Interested in our ServiceNow Peace of Mind as-a-service or need advice? Then please get in touch and we’ll be glad to help.
ServiceNow Peace of mind as-a-Service provides organisations with a comprehensive, flexible and remote managed service offering that is capable of maintaining all of a customer’s ServiceNow out-of-the-box and custom applications.
By subscribing to the ServiceNow Managed Service offering, the customer achieves the following key benefits:
Managed Services can be scaled up for growing businesses or back for those looking to reduce monthly spend. This gives businesses using Managed Services great flexibility and security in knowing their IT spend is scalable in line with company growth.
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